Shipping Policy

Bexolio Shipping Policy

This policy explains how orders for pet supplies for cats and dogs are prepared, shipped and delivered. It covers processing time, transit time, shipping charges, tracking and what to do if a parcel is delayed, lost or damaged.

1. Order Processing

Orders are prepared after payment is confirmed. Our standard processing time is 1–3 business days. Processing covers order verification, stock confirmation and protective packing. It does not include shipping transit time.

Orders are processed on business days. Weekends, public holidays, promotional periods and unusually high order volume can extend processing. If an item is temporarily unavailable, we contact you before shipping to agree on a replacement, a partial shipment or a cancellation.

2. Shipping Methods and Transit Times

We ship internationally to eligible destinations. The available carriers and services depend on the destination country and on the items in your order.

Standard international shipping: 10–20 business days in transit after the parcel is handed to the carrier. Transit time starts from dispatch, not from the moment you place the order.

3. Total Estimated Delivery Time

To estimate when a parcel will arrive, add processing time and transit time together: 1–3 business days for processing plus 10–20 business days in transit gives an estimated total of 11–23 business days. These figures are estimates, not guaranteed delivery dates.

Delivery can take longer because of customs clearance, local delivery capacity, weather, transport disruption or seasonal demand. Nothing in this section limits any mandatory right you have under applicable law, including any right to cancel an order that arrives substantially late.

4. Shipping Costs

Shipping charges are calculated from the destination, the weight and dimensions of the parcel and the service selected. The final charge is shown at checkout before you pay. Prices, discounts and shipping charges are shown at checkout before you complete payment. We do not add hidden fees after an order is placed.

5. Customs, Duties and Import Charges

International orders may be subject to import duties, value-added tax, customs clearance fees or other charges levied by the destination country. Unless expressly stated at checkout, these charges are not included in the product price or the shipping fee and are the responsibility of the recipient, subject to local regulations. Please check the import rules for your country before ordering.

6. Order Tracking

When your parcel is dispatched we email a shipment confirmation to the address used at checkout, including the tracking number or tracking link where the carrier provides one. Allow 24–72 hours after dispatch for the first tracking scans to appear. Tracking may not update at every stage of an international journey; a gap between scans does not by itself mean the parcel is lost.

7. Address Accuracy

Please check the shipping address, apartment or unit number, postal code and phone number before paying. Incomplete or incorrect address details are the most common cause of failed delivery. If you notice an error, contact us immediately; we can only change an address before the parcel is handed to the carrier, and changes cannot be guaranteed once processing has started.

8. Delayed, Lost or Damaged Parcels

If the tracking has not updated for an unusual period, or the parcel has not arrived within the estimated window, email service@bexolio.com with your order number and tracking number. We will open a carrier inquiry where appropriate and keep you informed.

If a parcel is confirmed lost in transit, we will offer a replacement or a refund in line with this policy and applicable law. If an item arrives damaged, keep the item, the outer packaging and the shipping label, take photographs, and contact us. Damage claims are handled under our Return & Refund Policy.

9. Refused or Uncollected Parcels

If a parcel is refused at delivery or not collected from a local pickup point within the carrier's holding period, it may be returned to us or destroyed by the carrier. In that situation we will review the case individually; original shipping charges and any return costs incurred by the carrier may be deducted from a refund, except where the law provides otherwise.

10. Delivery-Related Questions

Our support team can help with shipping availability, delivery estimates, tracking problems and delivery issues. Please include your order number so we can locate the parcel quickly.

Business and Contact Information

Store name: Bexolio
Website: https://bexolio.com
Operated by: Liuyang Gaoyuntong E-commerce Co., Ltd.
Business License Entity: Liuyang Gaoyuntong E-commerce Co., Ltd.
Email: service@bexolio.com
Customer Service: +1 7193017781
Registered Address: Room B906, No. 386 Guizhai East Road, Beizheng Community, Huaichuan Subdistrict, Liuyang, Changsha, Hunan, China
Support hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT), excluding U.S. public holidays
Typical response time: 24–48 hours