Contact Us
Contact Bexolio
We are a small support team handling orders, delivery questions, returns and product enquiries for bexolio.com. Email is the fastest way to reach us, and it gives us a written record of your case.
How to Reach Us
Email: service@bexolio.com
Phone: +1 7193017781
Support hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT), excluding U.S. public holidays
Typical response time: 24–48 hours
Messages received outside support hours are answered on the next business day. During major sales events and public holidays, replies can take a little longer.
What to Include
- Order questions: your order number and the email address used at checkout.
- Delivery issues: your order number and the tracking number.
- Returns: your order number, the item, and the reason for the request.
- Damaged or incorrect items: photographs of the item, the packaging and the shipping label.
- Product questions: the product name or a link to the product page.
Including these details in your first message means we can usually resolve the issue in one reply instead of several.
Returns and Addresses
Please do not send a parcel to our registered business address without authorisation. Returns must be approved in advance, and the correct return address is issued with your return instructions.
Business Details
Store name: Bexolio
Website: https://bexolio.com
Operated by: Liuyang Gaoyuntong E-commerce Co., Ltd.
Business License Entity: Liuyang Gaoyuntong E-commerce Co., Ltd.
Email: service@bexolio.com
Customer Service: +1 7193017781
Registered Address: Room B906, No. 386 Guizhai East Road, Beizheng Community, Huaichuan Subdistrict, Liuyang, Changsha, Hunan, China